CoinLoan Help Center
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Getting started
Getting started
How to open and manage your account
12 articles in this collection
Written by
Sofia
and
Anastasia
Open an account
Sign-up and sign-in processes: what you need to know
Follow the screen instructions to set up your CoinLoan account. You can do it both on your mobile device or via a web browser.
Written by
Anastasia
Updated over a week ago
KYC verification guide
To complete the KYC Verification, you will need to provide your residency info, verify your identity document, and pass a liveness check.
Written by
Anastasia
Updated over a week ago
Where to check whether my account is verified
You can check your KYC status in Settings on the web or mobile app.
Written by
Anastasia
Updated over a week ago
Account information & settings
How to change my personal data on the platform
You need to contact our support team via email.
Written by
Anastasia
Updated over a week ago
How to change my default currency
Find the option in Settings on the web platform or in the mobile app.
Written by
Anastasia
Updated over a week ago
How to change the language of my account
Find the option in the General section in Settings on the web platform or in the mobile app.
Written by
Anastasia
Updated over a week ago
How to change my password
You need to confirm your action via 2FA.
Written by
Anastasia
Updated over a week ago
How to change my email address
Go to Account Settings on the web platform and confirm the action with a 2FA code.
Written by
Sofia
Updated over a week ago
Where to check and terminate my sessions
You can see all active sessions on your devices in Settings.
Written by
Anastasia
Updated over a week ago
Why I am logged out of my account
Read how to stay logged in to your account.
Written by
Sofia
Updated over a week ago
Financial Reports
You can generate a report on your Wallet Transactions, Flexible Account Transactions, and Earned Interest.
Written by
Sofia
Updated over a week ago
How to close my account
This option is available in the mobile app only. Install the app and follow our instructions described below.
Written by
Anastasia
Updated over a week ago