Getting started

Sign-up and sign-in processes: what you need to know

Follow the screen instructions to set up your CoinLoan account. You can do it both on your mobile device or via a web browser.

Written by Anastasia
Updated over a week ago

KYC verification guide

To complete the KYC Verification, you will need to provide your residency info, verify your identity document, and pass a liveness check.

Written by Anastasia
Updated over a week ago

Where to check whether my account is verified

You can check your KYC status in Settings on the web or mobile app.

Written by Anastasia
Updated over a week ago

How to change my personal data on the platform

You need to contact our support team via email.

Written by Anastasia
Updated over a week ago

How to change my default currency

Find the option in Settings on the web platform or in the mobile app.

Written by Anastasia
Updated over a week ago

How to change the language of my account

Find the option in the General section in Settings on the web platform or in the mobile app.

Written by Anastasia
Updated over a week ago

How to change my password

You need to confirm your action via 2FA.

Written by Anastasia
Updated over a week ago

How to change my email address

Go to Account Settings on the web platform and confirm the action with a 2FA code.

Written by Sofia
Updated over a week ago

Where to check and terminate my sessions

You can see all active sessions on your devices in Settings.

Written by Anastasia
Updated over a week ago

Why I am logged out of my account

Read how to stay logged in to your account.

Written by Sofia
Updated over a week ago

Financial Reports

You can generate a report on your Wallet Transactions, Flexible Account Transactions, and Earned Interest.

Written by Sofia
Updated over a week ago

How to close my account

This option is available in the mobile app only. Install the app and follow our instructions described below.

Written by Anastasia
Updated over a week ago