When you go through the KYC verification process, you provide us with your personal data: your ID, country of residence, address, phone number, and so on. It’s important to keep these details up-to-date. For instance, when depositing or withdrawing fiat funds, you must have the same name on our platform and in your bank account statement. Otherwise, your transfer won’t go through.
To prevent that, please contact us at firstname.lastname@example.org and provide new data. We will update your account information on the platform.