After completing the KYC Verification process, you will see your KYC status change automatically.
Once the data you submitted is checked, you will receive an email about your verification status. If your request was approved, you can now use all our products: Fixed and Flexible Accounts, Loans, and Crypto Exchange.
Successful Verification email
You can also get an email saying your verification request has been rejected. We always provide the reason why that happened and encourage you to try one more time.
Verification Rejected email
If you missed our email, you can also check the KYC status on your devices.
Where to check my KYC status
Log in to your CoinLoan account. If your account module has a green tick, you are verified.
Verified account — Web platform
If it has an orange exclamation mark, you are not verified.
Unverified account — Web platform
Open the mobile app on your device and go to the Settings module at the bottom. You will see your KYC status in the Account section: Verified or Unverified.
Verified status — Mobile app
Unverified status — Mobile app
What can I do if my account is unverified?
If you are unverified, check your mailbox and find a Verification Rejected email from CoinLoan. There you will find the reason why your request has been rejected. Please follow the suggestions described in the email to verify your account.