How to sign up

Web platform

  1. Click the Sign Up button at the top right or follow this link.

  2. Enter your valid email address and create a strong password.

  3. Check I have read, understood and agreed to the Terms and Conditions, Privacy Policy and AML Policy and I would like to receive the CoinLoan newsletter by email if you want.

Signing up — Web platform

⠀⠀4. Check your mailbox to find an email with an activation code. Enter the code in the Activation Code field and click the Activate Account button.

Note: If you have not received an activation code by email, please click the Click here to resend it button, and we will resend you an email with an activation code.

Account activation — Web platform

⠀⠀5. You’re good to go! Your CoinLoan account is activated.

Mobile app

⠀⠀1. Open the CoinLoan mobile app on your Android or iOS device. If you don’t have our mobile app yet, give it a try!

⠀⠀2. Click the Sign Up button on the welcome screen.

Welcome screen – Mobile app

⠀⠀3. Enter your valid email address and create a strong password.

Sign Up – Mobile app

⠀⠀4. Check your mailbox to find an email with an activation code. Enter the code in the Account Activation field.

Account Activation — Mobile app

⠀⠀5. When your account is activated, the app will offer you to create a strong 6-digit passcode.

Passcode Setup – Mobile app

⠀⠀6. After that, the app will ask if you want to use Face ID or Biometric Authentification (depending on your device) to protect your account. You can choose which protection methods to use for signing in.

Choosing protection method — Mobile app

⠀⠀7. When your account is successfully activated, the next steps are 2FA setup and KYC verification.

How to sign in

Web platform

  1. Сlick the Log In button at the top right of the web platform or follow this link.

  2. Enter your login and password. You can check Stay signed in. It will affect the platform log-out timing:

    • The default option is logging you out after five minutes of inactivity. Thus, you have to refresh the page every five minutes to stay logged in.

    • The Stay signed in option is logging you out after two weeks of inactivity.

The Stay signed in option — Web platform

⠀⠀3. If you enabled the 2FA option, every time you log in to the platform, after entering your login and password, you will have to enter the 2FA 6 digit code generated by your authentication app. The 2FA is your account’s extra security level, so please consider turning it on.

Two-factor authentication — Web platform

Mobile app

You will use the method you chose in your app to log in to your CoinLoan account:

  • 6-digit passcode

  • Biometric Authentication

  • Face ID

After clicking on the CoinLoan app icon, you must provide the passcode, touch the fingerprint scanner, or look into the front camera to recognize your face.

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