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How to reset my 2FA
How to reset my 2FA

Please keep your secret key offline to use it in case of loss.

Sofia avatar
Written by Sofia
Updated over a week ago

Unfortunately, if you have no access to your authentication app, you can’t log in to your account. It’s one of our security measures.

How can I regain access to my authentication app?

The only way to do that is to have your secret key (or backup key) stored somewhere safe. The secret key is a unique code generated by your authentication app when you set up 2FA.

Secret key — Web platform

We strongly recommend storing it offline by writing it down or printing it.

What can I do if I don’t have my secret key?

If you have no secret key, please contact us at We will verify your identity to ensure it is you trying to access your account. After that, you will enable it again.

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