User settings

How to manage your account

7 articles in this collection
Written by Sofia and Anastasia

Open an Account

Sign-up and sign-in processes: what you need to know

Follow the screen instructions to set up your CoinLoan account. You can do it both on your mobile device or via a web browser.

Written by Anastasia
Updated over a week ago

Account Information & Settings

How to change my personal data on the platform

You need to contact our support team via email.

Written by Anastasia
Updated this week

Why am I being logged out?

How to stay logged in to your favorite devices.

Written by Sofia
Updated over a week ago

Where to check whether my account is verified

You can check your KYC status in Settings on the web or mobile app.

Written by Anastasia
Updated yesterday

How to change my email address

Go to Account Settings on the web platform and confirm the action with a 2FA code.

Written by Sofia
Updated this week

KYC verification guide

To complete the KYC Verification, you will need to provide your residency info, verify your identity document, and pass a liveness check.

Written by Anastasia
Updated over a week ago

Corporate Account

How to sign up for a corporate account

Steps to opening a CoinLoan business account

Written by Sofia
Updated over a week ago